Frequently Asked Questions by Customers
Question: How long can the street light last in bright mode and dim mode after being fully charged?
Answer: On full charge, 15W solar lights can last for ＞50 hours in dim mode, It lasts for about ＞25 hours in bright mode.
Question: If the solar lamp is used for more than one year, can I still apply for a replacement?
Answer: Of course. As long as the lights are not working, you can contact me as soon as possible. We will replacement accessories or even new lights for you.
Question: Why is the lighting time shorter in winter?
Answer: There are three reasons about this: 1. In winter, because of sun ray is weak, then the solar panel conversion capacity is reduced, lead to shorter lighting time.2. When the temperature is below 0℃, the battery turns on the automatic protection function, causes it can't be charged. 3. When the solar panel is covered with snow, it cannot be charged.
Question: Why is your solar street lights more expensive than other stores?
Answer: 1. Its battery life that up to 5-8 years, and the battery itself has a self-protection device to avoid battery damage. 2. Our solar panels have a higher conversion rate than other similar solar street lamps.（Thereby shortening the charging time） 3. As long as the seller confirms that the light is malfunctioning, it is usually resend new lamp instead of accessory.