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Your Page Title FAQ

FAQ

What is Your Warranty Policy?

PRODUCT WARRANTY

For the defective goods, Warranty process as follows:

  • Tenkoo will either replace or repair the defective unit based upon our discretion. Items returned without an order number and returning address will be rejected.

    For the defective goods, Warranty process as follows:

    • Send us your order number and pictures of defective light to: info@tenkoosolar.com
    • Within 180 days purchases, Tenkoo will cover the shipping cost from customer to warehouse.
    • For goods between 181 days and 3 years from the date of original invoice, a service to ship the defective product for repair or replacement to the Tenkoo. Customers need to pay the shipping cost at local logistics.
      Tips: Contact info@tenkoosolar.com by learning how to obtain lower shipping rate at logistics company.

    Tenkoo reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Products purchased after such modification or discontinuance. Except as set forth in this LED Warranty, all other provisions in the applicable Tenkoo Terms and Conditions of Sale apply to any LED Products.

    All the lights carry a 3-Year warranty at no cost to fix.

What are LEDs?

LEDs are light-emitting diodes, or electronic components that produce light by converting electrical energy directly to light by the movement of electrons within the material of the diode. LEDs are highly efficient, they are beginning to replace most conventional light sources.

How do Traditional Light and LED Light Compare?

LED lights are 30-50% more efficient than most traditional lights.

What are the Advantages Switching To LED? 

LEDs have no gases, filaments or other moving parts. They provide light through a one-step process that takes place within the diode. You do not have to worry about broken glass or other parts breaking or coming loose.

What is Your Return Policy?

For the defective goods, Warranty process as follows:

  • Tenkoo will either replace or repair the defective unit based upon our discretion. Items returned without an order number and returning address will be rejected.

    For the defective goods, Warranty process as follows:

    • Send us your order number and pictures of defective light to: info@tenkoosolar.com
    • Within 180 days purchases, Tenkoo will cover the shipping cost from customer to warehouse.
    • For goods between 181 days and 3 years from the date of original invoice, a service to ship the defective product for repair or replacement to the Tenkoo. Customers need to pay the shipping cost at local logistics.
      Tips: Contact info@tenkoosolar.com by learning how to obtain lower shipping rate at logistics company.

    Tenkoo reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Products purchased after such modification or discontinuance. Except as set forth in this LED Warranty, all other provisions in the applicable Tenkoo Terms and Conditions of Sale apply to any LED Products.

    All the lights carry a 3-Year warranty at no cost to fix.

What are the advantages of the All-In-One Solar Street Lights?

The all-in-one solar street light features a more efficient mono PV panel, long lifespan LiFePO4 lithium battery, brighter brand LED, smart controller and PIR sensor in one cabinet. The T Series is easy to install. It takes one-two workers only five minutes to finish installation and no heavy equipment is required.

What is a LED Solar Street Street Light?

Solar LED street lights are lights made of a crystalline silicon PV panel (power supply), smart controller, lithium or lead-acid battery (stock power), higher LED source and other components. A special PIR sensor can provide smart control capabilities or multi-function extension.

Do You Sell / Ship To My Country?  

Yes. Barring an embargo, we sell and offer shipping to almost every country. Please contact us at info@tenkoosolar.com for a quote and order fulfillment. For quick processing, tell us what product you would like to purchase and include your mailing address.

How Long does it Take To Built in factory if items out of stock in my country?

ALL Products: Within 7 Days (Lead Time) from payment approval

How Long does it take to get delivery?

All orders shipping transit time is about 4-7 days. For more detailed information please contact us at info@tenkoosolar.com