For the defective goods, Warranty process as follows:
- Send us your order number and pictures of defective light to: email@example.com
- Within 90 Day purchases, customer needs to ship the defective goods to MORSEN warehouse. The TENKOO will cover the shipping cost from customer to warehouse. Please pay the shipping cost at local logistics first, we will refund customer shipping cost from receiving the original receipt.
- For goods between 91 days and 3 years from the date of original invoice, a service to ship the defective product for repair or replacement to the TENKOO, customer needs to pay for the shipping cost to local logistics company.
MORSEN reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Products purchased after such modification or discontinuance. Except as set forth in this LED Warranty, all other provisions in the applicable TENKOO Terms and Conditions of Sale apply to any LED Products.
All Flood lights carry a 3-Year replacement warranty at no cost to fix.
No return for refunds, exchanges, credit or replacement are accepted.